Some of our customers may have received an email from Avid titled “Important Information Regarding Your Media Composer Product” recently. If you did, please know the changes discussed in this email only affect Avid Media Composer subscriptions. Essentially, those who have a subscription-based license, will only be able to run MC v2018.9 or higher. Additionally, […]
Continue readingCategories: dTective®
KB articles and FAQ’s related to Ocean Systems’ dTective Suite
Can I use dTective® with Avid’s Media Composer | First (free version)?
No, Avid’s free version of Media Composer, known as “Media Composer | First”, does not support 3rd party plug-ins. If you’ve purchased Media Composer in the past but are several versions behind, call us to learn about upgrading to the latest version of Media Composer for just $299! Contact sales at (301) 476-8015, option #2.
Continue readingHow do I record audio in DVR dCoder v2.0 or later?
The link below will provide you the DVR dCoder settings for working with audio. Note: DVR dCoder while still available with dTective has been moved to a legacy folder as it is no longer in development. Omnivore with Active Audio Sync is the actively developed program. Active Audio Sync allows you to capture low and […]
Continue readingDVR dCoder’s output file is all black
When you are in the Post Processing dialog box and attempting to save a file out, the output file is all black when you attempt to import it into your Avid system. This can happen when your temporary file in DVR dCoder is corrupted. This can be fixed by performing the following steps: If you […]
Continue readingDVR dCoder gives me an error – “Handle is invalid”
Listed below is the fix If you are getting the following error when using DVR dCoder: “Error: Handle is Invalid” Change the location of the temp directory where dCoder is digitizing video. This setting can be found by clicking the “Edit” button and selecting “Preferences.” You will see an option for where dCoder will save […]
Continue readingHow do I apply dVeloper to a clip after I’ve used dPlex to demultiplex it?
If you’ve used the dPlex effect to demultiplex a single camera view in Media Composer, you’ll need to render the dPlex effect or perform a mixdown in order to apply dVeloper to that camera view.
Continue readingdPlex Pro crashes when I try to save a Matrix view
This is a known issue and can be fixed by reinstalling dPlex Pro. The installation file for dPlex Pro can be found under the “C:\Ocean Systems\dPlex Pro” directory. Once you reinstall dPlex Pro, you should be able to save out a matrix view.
Continue readingAfter I save a clip in dPlex Pro the clip seems to be shifted.
“If I save out a large movie from dPlex Pro, my .avi file appears to be 4.2 GB in size and is shifted like the image below:” This occurs when you try to save a movie too large for dPlex Pro to handle. If the movie is larger then 5000 frames, you will see this […]
Continue readingdPlex Pro not displaying on secondary monitor
dPlex Pro should be used on your system’s primary monitor if you have display issues on secondary monitors. Simply drag the interface to your primary monitor. Depending on your system configuration, you may need to close Media Composer while working in dPlex Pro.
Continue readingHow do I setup the “Send-To” function in Media Composer for dPlex Pro?
Media Composer’s “Send-To” function allows you to send a clip from MC directly to dPlex Pro. This replaces the following steps – Export QT uncompressed from Avid. Launch dPlex Pro. Browse to and open QT file in dPlex Pro. For detailed instructions on setting up the Send-To function, please review this PDF.
Continue readingInstalling & Unlocking dPlex Pro standalone
dPlex Pro can be purchased and installed independently. To install dPlex pro, you’ll need to download the latest dTective Suite installer and do a custom installation. Download the latest version Make sure you have the latest version of dPlex Pro. Visit our Product Downloads where you can review the dTective Release notes or download the […]
Continue readingDongle Not Found error
If you get a “Dongle not found” error when you try to run: dTective Effects in Media Composer dPlex Pro or DVR dCoder It is likely that the necessary driver is no longer installed and will need to be re-installed. Navigate to C:\Ocean Systems\Dongle Driver and run the Dongle Driver setup file.
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