Adobe Photoshop 2021 (v22) was released October 19, 2020, introducing their new Neural filters and more. As with all MAJOR releases of Photoshop (e.g. CC 2019, Photoshop 2020, Photoshop 2021 – a.k.a. v20, v21, v22), you’ll need to run a new ClearID® installer that supports the new major version release. ClearID® v3.5.0 supports installation into Photoshop […]
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KB articles and FAQ’s related to using Adobe Photoshop
HELP! Nothing happens when I click the “Register” button in ClearID. What do I do?
If you’ve just installed ClearID® for Adobe Photoshop and you’re having problems using or registering your product, try this: Close Photoshop Run Photoshop as an Administrator Right-click on the Photoshop shortcut and choose “Run as Administrator“ When Photoshop re-opens, open and image and try ClearID® to make sure it’s working. Why did this fix the […]
Continue readingAdobe Creative Cloud – Operating System Support
“Creative Cloud 2019 apps are available for Windows 7, Windows 10 or later, and macOS Sierra 10.12 or later. 2019 versions of Digital Video products require the newest versions of Windows 10 and macOS Sierra or later. Windows 8.1 or early Windows 10 versions are not supported.” “In order to take advantage of the latest […]
Continue readingCreative Cloud desktop app – How do I Install a Previous Version of Photoshop?
Adobe’s Create Cloud desktop app provides access to all of your Adobe products, including previous versions. Please see the related Adobe article – Install previous version of your Creative Cloud app
Continue readingHelp! Adobe Photoshop crashes when I open an image.
Photoshop may load images directly into your GPU’s memory. If you’re using Photoshop on a system/workstation NOT sourced through us, you may want to try disabling use of your graphics processor in Photoshop. To try this: Launch Photoshop Go to Edit > Preferences > Performance Disable “Use Graphics Processor“
Continue readingHow do I install/update Photoshop on systems not connected to the Internet?
Adobe provides a tool for creating “Deployable Adobe Packages” to update other systems not on the Internet. Visit their “Create Deployable Adobe Packages” KB article for more info.
Continue readingWhy is Photoshop showing a black screen (or locking up)?
Chances are this is related to the graphics adapter in your system. Try this: Lauch Photoshop Go to the “Edit” menu Choose “Preferences”, then “Performance” Uncheck “Use Graphics Processor” After saving your preferences close Photoshop, then restart. For tips on optimizing Photoshop performance, see Adobe’s related KB article.
Continue readingI upgraded Photoshop, but ClearID is no longer available.
By default, ClearID® v3 gets installed into all 64-bit versions of Adobe Photoshop currently installed on the host system. If a new major release of Photoshop is installed (e.g. CS6, CC 2014, CC 2015, CC 2017, CC 2018, CC 2019, Photoshop 2020, Photoshop 2021), you’ll need to run the appropriate ClearID® installer for the new […]
Continue readingHELP – Photoshop is still in 30-Day Trial mode!
If you ordered Adobe Photoshop from Ocean Systems, but Photoshop still reports that it’s in 30 Day Trial mode, you need to activate your license. See the PDF linked below for step-by-step instructions on Activating Photoshop License for Create Cloud Teams. Activating PS License for CC Teams (PDF)
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