Configuring UHD, 4K, 5K, 8K and other high resolution displays can sometimes be a challenge due to a multitude of variables, including both hardware and software variables (e.g. graphics cards, drivers, OS, application variables, etc). Most users will leverage various scaling options provided by one of these variables to address their needs, however, doing so […]
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KB articles and FAQ’s related to Ocean Systems market leading forensic workstations and related hardware.
Is SafeAV faster than my NVMe SSD storage?
Yes, SafeAV is faster. If you’re using M.2 or PCIe NVMe you know that a single NVMe drive is blazing fast, capable of up to 3,500 MB/s. We use M.2 NVMe in our workstations for this very reason; however, a SAS3 attached SafeAV is faster.
Continue readingQuickTime Exporting Options – Enabling Legacy Codecs
If the Qucktime format is not available at all, you most likely don’t have Quicktime installed. Go to > Add/Remove Programs and look for Quicktime. If not listed, you can download it here. This version of Quicktime allows you to do a custom install of “Quicktime Essentials” without loading the Quicktime player. Essentials will provide […]
Continue readingDongle Identification by Serial Number
Dongles can be identified by the first few digits of their serial number. 3A2A – dTective dongle F97D – dCoder dongle 2E46 – Avid dongle 5482 – Avid dongle EF55 – Avid dongle 7AAA – Avid dongle F002 – Avid dongle 103 – Avid Dongleless
Continue readingHow can I add expandable, High Speed RAID storage to my system?
Add an Ocean Systems Safe-AV. Our Safe-AV is blazing fast and expandable up-to 256 total drives! We specialize in storage solutions and options that are state-of-the-art, proven and cost effective. Contact us to learn more.
Continue readingHow do I identify my Graphics Card make/model?
To determine what graphics card(s) you may in your system: Right-click the “My Computer” icon on your desktop and select “Manage” (or “Properties” if “Manage” is unavailable) Select “Device Manager” from the menu options on the left. Expand the “+” arrrow under “Display Adaptor” to see your graphics card model(s).
Continue readingHow to resolve KVM or Robotel Sync issues
If you’re using a KVM, Robotel or other display switching/broadcasting device you may have problems launching some multimedia applications, such as Avid’s Media Composer…as the application may be trying to detect the monitor’s resolution settings. Click here for a PDF explaining how to resolve this when using NVIDIA graphics cards.
Continue readingRestoring Your Ocean Systems Computer
If you are experiencing technical difficulties with your system and have been instructed to re-image the machine, you will need to create a bootable CD. We have a file available for download which will create the bootable CD for you. It is strongly recommended that you contact us before attempting a system restoration on your […]
Continue readingHow do I clear my system Event Log?
The Event Log is a diagnostic tool in Windows used to log information about various actions Windows has taken during a given session. The event log will store information about any errors that have occured or various drivers that have been loaded. Over time, this event log can become full at which time you will […]
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