Knowledge Base
Browse our Knowledge Base for answers to the most common questions/issues. FAQs are organized by product.
More Resources - FAQs are also listed under each Product Page as a FAQ Tab along with Videos and more.
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Adobe Photoshop
Adobe Photoshop
- Photoshop 2021 Released – Requires ClearID® v3.5.0
- HELP! Nothing happens when I click the “Register” button in ClearID. What do I do?
- Adobe Creative Cloud – Operating System Support
archive-R™
archive-R™
- archive-R™ 2.0 Supports Media Composer 2020.x OR Newer
- archive-R™ v1.13 & Media Composer 2019.x or newer
- Does archive-R’s free DEMO Mode require Internet access?
Avid Media Composer
Avid Media Composer
- archive-R™ 2.0 Supports Media Composer 2020.x OR Newer
- Avid Learn & Support (on YouTube)
- Avid Artist I/O Devices – Minimum Media Composer Version(s)
ClearID®
ClearID®
- Photoshop 2021 Released – Requires ClearID® v3.5.0
- HELP! Nothing happens when I click the “Register” button in ClearID. What do I do?
- Is there a limit on raster dimensions when using Pattern Remover?
Computers & Workstations
Computers & Workstations
- Windows 10 Quality Updates vs. Feature Updates
- Upgrade from Windows 7 to Windows 10
- Avid Artist I/O Devices – Minimum Media Composer Version(s)
dPlex Pro and dPlex AVX
dPlex Pro and dPlex AVX
- Digitizing VHS tape using Omnivore™ Field Kit
- dPlex Pro crashes when I try to save a Matrix view
- After I save a clip in dPlex Pro the clip seems to be shifted.
dTective®
dTective®
- Digitizing VHS tape using Omnivore™ Field Kit
- archive-R™ 2.0 Supports Media Composer 2020.x OR Newer
- Avid Learn & Support (on YouTube)
Omnivore™ & Omnivore Field Kit™
Omnivore™ & Omnivore Field Kit™
- Installing the Omnivore Field Kit Driver (DVI Bridge driver)
- When opening an OMV or OMVA Omnivore Viewer reports “Can’t Parse file”
- Digitizing VHS tape using Omnivore™ Field Kit
QuickDME™
QuickDME™
- Tip on using QuickDME™ with a 4K/UHD monitor
- QuickDME™ DEMO Package Installation & README
- QuickDME™ DEMO Installation Fails to Create Database. HELP!
QuickEnhance®
QuickEnhance®
- What version of QuickEnhance do I need?
- QuickEnhance doesn’t seem to be doing anything when I make adjustments
- QuickEnhance VST filter is listed in the Acoustica plugins folder but it is grayed out.
SafeAV RAID Storage
SafeAV RAID Storage
- How do I manage my SafeAV RAID configurations?
- Is SafeAV faster than my NVMe SSD storage?
- How much usable storage is there w/6TB drives using RAID 6?