Knowledge Base
Welcome to the Ocean Systems Knowledge Base. Browse our KB articles for answers to the most common questions/issues.
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Adobe Photoshop
Adobe Photoshop
- Creative Cloud desktop app – How do I Install a Previous Version of Photoshop?
- Help! Adobe Photoshop crashes when I open an image.
- How do I install/update Photoshop on systems not connected to the Internet?
archive-R™
archive-R™
- Does archive-R’s free DEMO Mode require Internet access?
- Is archive-R MAC compatible?
- Tips on Restoring & Sharing archives w/archive-R
Avid Media Composer
Avid Media Composer
- What is Avid Link and where is my Avid Application Manager?
- Can I use dTective® with Avid’s Media Composer | First (free version)?
- Media Composer – What’s New for Forensic Users
ClearID®
ClearID®
- Is there a limit on raster dimensions when using Pattern Remover?
- Does my system need to be connected to the Internet to use ClearID?
- The ClearID Toolset – Overview
Computers & Workstations
Computers & Workstations
- Is SafeAV faster than my NVMe SSD storage?
- QuickTime Exporting Options – Enabling Legacy Codecs
- Dongle Identification by Serial Number
dTective®
dTective®
- Can I use dTective® with Avid’s Media Composer | First (free version)?
- How do I record audio in DVR dCoder v2.0 or later?
- DVR dCoder’s output file is all black
Omnivore™ & Omnivore Field Kit™
Omnivore™ & Omnivore Field Kit™
- Field Kit Setup and Capture Guide (PDF)
- Optimization or Capture Failed – Video Not Recognized
- Why is my Omnivore™ capture offset?
QuickDME™
QuickDME™
- Can QuickDME™ be provided as a Turnkey Solution with secure NAS storage?
- Can I see the actual FFmpeg commands used for the default Send-To’s?
- Can I see statistics for types of cases & amount of storage used by file category for a given period?
QuickEnhance®
QuickEnhance®
- What version of QuickEnhance do I need?
- QuickEnhance doesn’t seem to be doing anything when I make adjustments
- QuickEnhance VST filter is listed in the Acoustica plugins folder but it is grayed out.
