Knowledge Base
Browse our Knowledge Base for answers to the most common questions/issues. FAQs are organized by product.
More Resources - FAQs are also listed under each Product Page as a FAQ Tab along with Videos and more.
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Adobe Photoshop
Adobe Photoshop
- Photoshop 2021 Released – Requires ClearID® v3.5.0
- HELP! Nothing happens when I click the “Register” button in ClearID. What do I do?
- Adobe Creative Cloud – Operating System Support
archive-R™
archive-R™
- archive-R™ v1.13 & Media Composer 2019.x/2020.x
- Does archive-R’s free DEMO Mode require Internet access?
- Is archive-R MAC compatible?
Avid Media Composer
Avid Media Composer
- Media Composer 2021.x Documentation & README
- Media Composer 2018.x and 2019.x – End of Development & End of Support Dates
- Avid Media Composer Long Term Release Schedule
ClearID®
ClearID®
- Photoshop 2021 Released – Requires ClearID® v3.5.0
- HELP! Nothing happens when I click the “Register” button in ClearID. What do I do?
- Is there a limit on raster dimensions when using Pattern Remover?
Computers & Workstations
Computers & Workstations
- I can’t connect to my NAS with Windows 10! What gives?
- Help! Media Composer isn’t seeing my Nitris DX!
- Monitor Setup Options for UHD and 4K
dTective®
dTective®
- Media Composer 2021.x Documentation & README
- Media Composer 2018.x and 2019.x – End of Development & End of Support Dates
- Avid Media Composer Long Term Release Schedule
Omnivore™ & Omnivore Field Kit™
Omnivore™ & Omnivore Field Kit™
- Omnivore Audio Captures Issue – Audio Recording Sounds Mechanical
- Omnivore update completed, but now I can’t create a user or save user settings!
- Omnivore™ Captured Video in Adobe Premiere Pro – Using Uncompressed Captures
QuickDME™
QuickDME™
- Tip on using QuickDME™ with a 4K/UHD monitor
- QuickDME™ DEMO Package Installation & README
- QuickDME™ DEMO Installation Fails to Create Database. HELP!
QuickEnhance®
QuickEnhance®
- What version of QuickEnhance do I need?
- QuickEnhance doesn’t seem to be doing anything when I make adjustments
- QuickEnhance VST filter is listed in the Acoustica plugins folder but it is grayed out.
SafeAV RAID Storage
SafeAV RAID Storage
- How do I manage my SafeAV RAID configurations?
- Is SafeAV faster than my NVMe SSD storage?
- How much usable storage is there w/6TB drives using RAID 6?