About Avid Media Composer Master Accounts & Downloads

Two easy ways of getting updates

(1) Create or Log into your Avid Master Account via the web.

Using this method you can download the Media Composer installer.exe from any system with internet access, then move the installer to your Avid system if they are separate systems.  Having the installer also allows you to locally control the installation process.  This method also gives you easy access to the Avid Dongle updater file if you are running a dongle version of Avid.

Avid Dongle versions

If you are running Avid with a dongle, then after installing the Avid update, you will need to update the dongle using the dongle updater file that is available in the download section.

To watch a brief video on what this process looks like, click here

Setting up and Logging into your Avid Master Account

If you purchased a new system from Ocean System and you didn’t already have a Master Account, we created a Master Account and registered your Avid Serial Number (SN) using the email address that was provided on your Ocean Systems order with a password of (“Password”+ the last four digits) of the phone number on your order.

Example:  Password3424

Your log in account should be located in your Ocean Systems folder that shipped with your system or in a clear bag that holds the Avid Media Composer Software activation sleeve.

If you purchased a system upgrade from Ocean Systems with a new workstation and renewed your Avid support to get the latest version, then we installed the latest Avid version but since we didn’t have your Avid dongle, you will need to download the dongle updater and update your dongle to run the latest version. To do this, log into your Avid Master Account to find the dongle update file and instructions.

To watch a brief video on what this process looks like, click here

If you are attempting to upgrade your Avid software on your own on old Ocean Systems CPU, be aware that system from 2008 such as the 2696 motherboard and FX1500 graphic card will not support the latest updates.

Master Account


If you are unable to register your Avid SN to your Avid Master Account

If your Avid SN was already registered to another person that has left your organization and you don’t know their log in information, you need to have Avid reassign the Avid SN to you.

For assistance with getting setup with any of the above, call 1-800-800-AVID

(2) Another option for staying updated is doing it from Avid Application Manager (Now called Avid Link) that you can launch locally on your system, and it runs as a service in your task bar.  This method is very similar to the Adobe Application Manager.  Simply launch and log into the Avid Link and it will show you what version you are eligible for given the term of your support contract. Then from the Link application you can install the latest versions.

Avid Knowledge Database Support Page
This page give you access to the knowledge center, read me notes, etc.

Avid KB Article on Dongle Updating

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