The following is specific to Unlocking ClearID v3.3.2
A known bug has been discovered that occassionally prevents a user from unlocking ClearID v3.3.2 via the “Register Now” button in the interface; after entering a Serial #, the Product Key is NOT displayed/generated.
Should you encounter this issue:
- Close the ClearID interface
- Choose a ClearID filter via the Photoshop “Filters” menu, such as “ClearID – 1 -Correct Video Artifacts > Video Field Alignment”.
- You’ll be presented with the same unlock interface, and after entering your Serial # the Product Key will be displayed.
- Click the Step 2 button to launch our online unlock request form
- Complete & submit form
- If you’re in support, we’ll email you the requested unlock code.
- If you’re not in support, we’ll reply with related information on renewing.
We apologize for any inconvenience, and assure you this bug will be fixed in our next release.
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