Support Home | What's New | Downloads | Knowledge Base | Support Request Form

Customer List-Serv - Free Support and Product Notificiations

Join - Free Support and Product Notifications - Get Tech Tips, Latest News, Product Release Noticiations, and more...

Out of Support?

Online Auto-Quote  - Generate a quote for most items including support and training.  Not sure if you are in support?  Email sales and we will send you a list of your SN and expiration dates.

Technical Support

Tech Support Request Form

Screen Recorder - Free Web Based Screen Recorder

Screen-o-Matic is a free web browser based screen recorder that requires no installation.  You can use this to record your issues, make product suggestions, show workflows and more.

Support via Screen Sharing 

• Fast Support - Go to www.fastsupport.com and enter your name & the support key we provide.  For details on Firewall addresses & ports used by RescueAssist see the "Network" section of the "Customer System Requirements"
• Mikogo.exe - Right Click and Save to your Desktop -  Mikogo Exe - This is a free screen sharing program that is self executing.  It doesn't install, it just runs.  If you have a portable USB drive with tools, you might want to copy it there as well so you can take it with you wherever you go for your own screen sharing sessions.
• Mikogo via Web Browser - If you don't want to download Mikogo.exe or you can't, go to www.mikogo.com from a web browser, and we will provide you a support key to start your session.

FAQ Legacy Page and Download Page

Support Contracts & Workstation Upgrades

Ocean Systems offers annual support contracts to match your budget and needs including phone support, software updates, and extended hardware warranties. Request a proposal today!

Feedback and Suggestions Form

Reach Top Management with Your Product and Services Suggestions and Comments.

DME Resources (dmeresources.com)

A secure online DME Professional Community with a number of tools/features to facilitate secure information sharing between verified members, including File Sharing, Forums, DCCTV File Extension & Codec database and more.