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Out of Support?
Online Auto-Quote - Generate a quote for most items including support and training. Not sure if you are in support? Email sales and we will send you a list of your SN and expiration dates.
Screen Recorder - Free Web Based Screen Recorder
Screen-o-Matic is a free web browser based screen recorder that requires no installation. You can use this to record your issues, make product suggestions, show workflows and more.
Support via Screen Sharing
- Fast Support - Go to www.fastsupport.com and enter your name & the support key we provide. For details on Firewall addresses & ports used by RescueAssist see the "Network" section of the "Customer System Requirements"
- Mikogo.exe - Right Click and Save to your Desktop - Mikogo Exe - This is a free screen sharing program that is self executing. It doesn't install, it just runs. If you have a portable USB drive with tools, you might want to copy it there as well so you can take it with you wherever you go for your own screen sharing sessions.
- Mikogo via Web Browser - If you don't want to download Mikogo.exe or you can't, go to www.mikogo.com from a web browser, and we will provide you a support key to start your session.
Technical Support Request Form
Submit your issue online using our simple support request form. The more detail you provide, the better. Attach images, screenshots, links and briefly describe your issue.
Support Contracts & Workstation Upgrades
Ocean Systems offers annual support contracts to match your budget and needs including phone support, software updates, and extended hardware warranties. Request a proposal today!
Browse our Knowledge Base
Browse through our online Knowledge Base for answers to common questions and issues. KB articles are organized by product, and are also listed under the FAQs tab when browsing products.
Feedback and Suggestions Form
Reach Top Management with Your Product and Services Suggestions and Comments.
Avid Support Resources
Here are some links to Avid's Media Composer support resources...
- Media Composer Learn & Support (home)
- Media Composer FAQ's
- Media Composer Version Matrix
- Media Composer Tutorials (videos)
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