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Out of Support?
Generate an Online-Quote here for most items, including support and training. Not sure if you are in support? Email sales and we will send you a list of your SN and expiration dates.
Submit a Support Request
Tech Support Request Form. We look forward to assisting you.
Would you like to make a video of your issue?
Here is a web page recorder - Screen-o-Matic
Support via Screen Sharing
Go to www.fastsupport.com and enter their name & the support key we provide. For details on Firewall addresses & ports used by RescueAssist see the "Network" section of the "Customer System Requirements"
We also use Mikogo Exe - This is a free screen sharing program that is self executing. It doesn't install, it just runs.
After downloading this Mikogo.exe, you can load it on thumb drive and take with you for your own screen share share sessions. If you don't want to download Mikogo.exe or you can't, go to www.mikogo.com from a web browser, and we will provide you a support key to start your session.
Support Contracts & Workstation Upgrades
Ocean Systems offers annual support contracts to match your budget and needs including phone support, software updates, and extended hardware warranties. Request a proposal today!
Browse our Knowledge Base
Browse through our online Knowledge Base for answers to common questions and issues. KB articles are organized by product, and are also listed under the FAQs tab when browsing products.
Feedback and Suggestions Form
Reach Top Management with Your Product and Services Suggestions and Comments.
Avid Support Resources
Here are some links to Avid's Media Composer support resources...
- Media Composer Learn & Support (home)
- Media Composer FAQ's
- Media Composer Version Matrix
- Media Composer Tutorials (videos)
Upgrade to the latest version of MC for just $299! Contact Us today for more information.
DME Resources (dmeresources.com)
A secure online DME Professional Community with a number of tools/features to facilitate secure information sharing between verified members, including File Sharing, Forums, DCCTV File Extension & Codec database and more.