Submit a Support Request
To submit a support request, please use our Tech Support Request Form. We look forward to assisting you.
We use RescueAssist (Formerly GoToAssist) as our primary remote support platform. When directed, customers simply go to www.fastsupport.com and enter their name & the support key we provide. For details on Firewall addresses & ports used by RescueAssist see the "Network" section of the "Customer System Requirements" .
Alternatively, we also use Mikogo Exe - a free self executing screen share program.
Browse our Knowledge Base
Browse through our online Knowledge Base for answers to common questions and issues. KB articles are organized by product, and are also listed under the FAQs tab when browsing products.
Support Contracts & Workstation Upgrades
Ocean Systems offers annual support contracts to match your budget and needs including phone support, software updates, and extended hardware warranties. Request a proposal today!
Feedback and Suggestions Form
Reach Top Management with Your Product and Services Suggestions and Comments.
Avid Support Resources
Here are some links to Avid's Media Composer support resources...
- Media Composer Learn & Support (home)
- Media Composer FAQ's
- Media Composer Version Matrix
- Media Composer Tutorials (videos)
Upgrade to the latest version of MC for just $299! Contact Us today for more information.
DME Resources (dmeresources.com)
A secure online DME Professional Community with a number of tools/features to facilitate secure information sharing between verified members, including File Sharing, Forums, DCCTV File Extension & Codec database and more.