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Screen Recorder - Free Web Based Screen Recorder

Screen-o-Matic is a free web browser based screen recorder that requires no installation.  You can use this to record your issues, make product suggestions, show workflows and more.

Support via Screen Sharing 

  • Fast Support - Go to and enter your name & the support key we provide.  For details on Firewall addresses & ports used by RescueAssist see the "Network" section of the "Customer System Requirements"
  • Mikogo.exe - Right Click and Save to your Desktop -  Mikogo Exe - This is a free screen sharing program that is self executing.  It doesn't install, it just runs.  If you have a portable USB drive with tools, you might want to copy it there as well so you can take it with you wherever you go for your own screen sharing sessions.
  • Mikogo via Web Browser - If you don't want to download Mikogo.exe or you can't, go to from a web browser, and we will provide you a support key to start your session.

FAQ Legacy Page & Legacy Download Page

Technical Support Request Form

Submit your issue online using our simple support request form.  The more detail you provide, the better.  Attach images, screenshots, links and briefly describe your issue.

Browse our Knowledge Base

Browse through our online Knowledge Base for answers to common questions and issues.  KB articles are organized by product, and are also listed under the FAQs tab when browsing products.

Avid Support Resources

Here are some links to Avid's Media Composer support resources...

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Adobe Support Resources

Here are some links to Adobe's Photoshop support resources...

Learn how to Optimize Photoshop CC performance - recommended hardware, application & OS settings.