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Customer List-Serv

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Out of Support?

Generate an Online-Quote here for most items, including support and training.  Not sure if you are in support?  Email sales and we will send you a list of your SN and expiration dates.

Submit a Support Request

Tech Support Request Form.  We look forward to assisting you.

Would you like to make a video of your issue?

Here is a web page recorder - Screen-o-Matic

Support via Screen Sharing 

Go to www.fastsupport.com and enter their name & the support key we provide.  For details on Firewall addresses & ports used by RescueAssist see the "Network" section of the "Customer System Requirements"

We also use Mikogo Exe - This is a free screen sharing program that is self executing.  It doesn't install, it just runs.
After downloading this Mikogo.exe, you can load it on thumb drive and take with you for your own screen share share sessions.  If you don't want to download Mikogo.exe or you can't, go to www.mikogo.com from a web browser, and we will provide you a support key to start your session.

FAQ Legacy Page and Download Page

Support Contracts & Workstation Upgrades

Ocean Systems offers annual support contracts to match your budget and needs including phone support, software updates, and extended hardware warranties. Request a proposal today!

Feedback and Suggestions Form

Reach Top Management with Your Product and Services Suggestions and Comments.

DME Resources (dmeresources.com)

A secure online DME Professional Community with a number of tools/features to facilitate secure information sharing between verified members, including File Sharing, Forums, DCCTV File Extension & Codec database and more.