Office Hours

Monday - Friday
9 AM to 5:30 PM EST

Telephone

(301) 476-8015
Press Opt. #3

Submit a Support Request

To submit a support request, please use our Tech Support Request Form.  We look forward to assisting you.

Screen Sharing

We use RescueAssist (Formerly GoToAssist) as our primary remote support platform.  When directed, customers simply go to www.fastsupport.com and enter their name & the support key we provide.  For details on Firewall addresses & ports used by RescueAssist see the "Network" section of the "Customer System Requirements" .

Alternatively, we also use Mikogo Exe - a free self executing screen share program.

Browse our Knowledge Base

Browse through our online Knowledge Base for answers to common questions and issues.  KB articles are organized by product, and are also listed under the FAQs tab when browsing products.

Support Contracts & Workstation Upgrades

Ocean Systems offers annual support contracts to match your budget and needs including phone support, software updates, and extended hardware warranties. Request a proposal today!

Feedback and Suggestions Form

Reach Top Management with Your Product and Services Suggestions and Comments.

Avid Support Resources

Here are some links to Avid's Media Composer support resources...

Upgrade to the latest version of MC for just $299! Contact Us today for more information.

Adobe Support Resources

Here are some links to Adobe's Photoshop support resources...

Learn how to Optimize Photoshop CC performance - recommended hardware, application & OS settings.

DME Resources (dmeresources.com)

A secure online DME Professional Community with a number of tools/features to facilitate secure information sharing between verified members, including File Sharing, Forums, DCCTV File Extension & Codec database and more.