Telephone

(301) 476-8015
Press Opt. #3

Office Hours

Monday - Friday
9 AM to 5:30 PM EST

Customer List-Serv - Free Support and Product Notificiations

Join - Free Support and Product Notifications - Get Tech Tips, Latest News, Product Release Noticiations, and more...

Out of Support?

Online Auto-Quote  - Generate a quote for most items including support and training.  Not sure if you are in support?  Email sales and we will send you a list of your SN and expiration dates.

Technical Support

Tech Support Request Form

Screen Recorder - Free Web Based Screen Recorder

Screen-o-Matic is a free web browser based screen recorder that requires no installation.  You can use this to record your issues, make product suggestions, show workflows and more.

Support via Screen Sharing 

  • Fast Support - Go to www.fastsupport.com and enter your name & the support key we provide.  For details on Firewall addresses & ports used by RescueAssist see the "Network" section of the "Customer System Requirements"
  • Mikogo.exe - Right Click and Save to your Desktop -  Mikogo Exe - This is a free screen sharing program that is self executing.  It doesn't install, it just runs.  If you have a portable USB drive with tools, you might want to copy it there as well so you can take it with you wherever you go for your own screen sharing sessions.
  • Mikogo via Web Browser - If you don't want to download Mikogo.exe or you can't, go to www.mikogo.com from a web browser, and we will provide you a support key to start your session.

FAQ Legacy Page and Download Page

Support Contracts & Workstation Upgrades

Ocean Systems offers annual support contracts to match your budget and needs including phone support, software updates, and extended hardware warranties. Request a proposal today!

Browse our Knowledge Base

Browse through our online Knowledge Base for answers to common questions and issues.  KB articles are organized by product, and are also listed under the FAQs tab when browsing products.

Feedback and Suggestions Form

Reach Top Management with Your Product and Services Suggestions and Comments.

Avid Support Resources

Here are some links to Avid's Media Composer support resources...

Upgrade to the latest version of MC for just $299! Contact Us today for more information.

Adobe Support Resources

Here are some links to Adobe's Photoshop support resources...

Learn how to Optimize Photoshop CC performance - recommended hardware, application & OS settings.

DME Resources (dmeresources.com)

A secure online DME Professional Community with a number of tools/features to facilitate secure information sharing between verified members, including File Sharing, Forums, DCCTV File Extension & Codec database and more.